The ground rules,kept short.

About these terms

These terms cover orders placed on the Haptic website and your use of the site. They do not affect your rights under consumer law.

Orders and prices

Prices are shown in US dollars. When you place an order we reserve the items for you and send a confirmation email. A person then checks every order before it ships.

If a price was shown in error or an item turns out to be unavailable, we will contact you before anything ships, and you can change or cancel the order.

Payment

You pay when your order is delivered, or at the counter when you collect it, by card or cash. Nothing is charged when you place an order online.

Delivery and collection

Orders placed by 4 p.m. on a working day usually arrive the next working day. Delivery is free over $99, and $9.99 below that. Orders for collection are usually ready within two hours. Full details are on our delivery and returns page.

Returns and warranty

You can return any device within 30 days of receiving it, and every device comes with a 2-year warranty. Our delivery and returns page explains how both work.

Using the site

Please do not misuse the site: no attempts to break, overload or scrape it, no orders placed in someone else's name without their permission, and nothing unlawful or harmful in the messages you send.

Names and trademarks

Product and brand names belong to their owners and are used only to describe the products we sell. The Haptic name, logo, text and design on this site belong to Haptic Electronics, Inc.

Changes and questions

We may update these terms from time to time, and the date at the top of this page shows the latest version. Questions? Use the contact page and a person will reply.