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About

A small shop witha big tech shelf.

Haptic started as a repair counter in Chicago in 2018. Today 24 people sell, set up and repair devices for customers across the country, and we still answer the phone.

Our story

We never set out to sell the most devices.Just the right one.

In 2018, Theo Grant was fixing cracked screens at a counter the size of a desk. Customers kept asking him the same question while they waited: which phone should I buy next? Most stores sent them home with the most expensive one.

Nadia Roy, who had spent ten years buying stock for a big electronics chain, joined him to build a different kind of shop: a smaller range, honest advice, and the same people answering the phone before and after you buy.

That is still how we work. We stock devices we would recommend to friends, we set them up when you want us to, and our workshop is there when something goes wrong.

30DAYS

The Haptic promise

30 days to decide.2 years of cover.

Every device we sell, full price or on offer, comes with the same promise: 30 days to return it for any reason, and a 2-year warranty handled by our own workshop instead of a call center.

  • Free returns on every order, for any reason
  • Repairs and claims in our own workshop
  • A real person on every question

Milestones

Eight years,one device at a time.

From a repair counter to a full shop floor. Scroll the timeline.

  1. 2018

    A repair counter opens

    Theo starts fixing screens and batteries from a counter the size of a desk in Chicago.

  2. 2019

    Nadia joins

    The counter starts selling the phones customers kept asking about.

  3. 2020

    Shipping nationwide

    Online orders begin, packed by the same people who answer the phone.

  4. 2021

    Trade-in launches

    Old devices get a second life, and customers get credit towards new ones.

  5. 2022

    The showroom

    A bigger store, with a workshop customers can see into.

  6. 2023

    Next-day delivery

    Orders placed by 4 p.m. arrive the next working day.

  7. 2025

    Our own warranty desk

    Claims handled in-house, usually within a week.

  8. 2026

    The new online store

    Everything we stock, searchable, with order tracking built in.

Values

How we workbehind the counter.

  • 01

    Advice before sales

    If the cheaper model does the job, we will say so. A customer who comes back is worth more than one big sale.

  • 02

    Fewer, better devices

    We would rather stock three great laptops than thirty confusing ones.

  • 03

    Plain language

    No spec-sheet jargon in our advice, our emails or our receipts.

  • 04

    Own the after

    A sale is not finished when the box leaves. It is finished when the device works for you.

  • 05

    Repair first

    Fixing a device is often better for you, and for the planet, than replacing it.

  • 06

    Leave it better

    Every return and repair teaches us something we pass on to the next customer.

Team

The peopleon the shop floor.

A few of the 24 people who choose the stock, answer your questions and fix what breaks. When you message us, one of them replies.

  • Theo Grant

    Co-founder, workshop

  • Nadia Roy

    Co-founder, buying

  • Lena Park

    Product specialist, laptops

  • Sam Okafor

    Workshop lead

  • Mei Tanaka

    Wearables specialist

  • Jonah Price

    Trade-in lead

  • Ava Brooks

    Customer care

  • Ruben Diaz

    Delivery and dispatch

By the numbers

Small shop,big shelf.

people on the shop floor, in the workshop and in the warehouse
24
departments, from phones to cameras
8
days to return any device, for any reason
30
of warranty on everything we sell
2 yrs

For business

Equipping a team?We do that too.

From five laptops for a new office to phones for a whole sales team, we handle the ordering, the setup and the support.

  • 01

    Bulk orders

    Volume pricing on phones, laptops and accessories, with one invoice for the lot.

  • 02

    Ready-to-use setup

    Devices arrive charged, updated and set up, so your team can start on day one.

  • 03

    Trade-in for teams

    Turn retired company devices into credit, with every one wiped securely.

Next delivery

Found the one?It ships today.

Order by 4 p.m. for next-day delivery, or collect it from the store, usually ready within two hours. Questions first? A person replies the same day.