Theo Grant
Co-founder, workshop
Haptic started as a repair counter in Chicago in 2018. Today 24 people sell, set up and repair devices for customers across the country, and we still answer the phone.
Our story
In 2018, Theo Grant was fixing cracked screens at a counter the size of a desk. Customers kept asking him the same question while they waited: which phone should I buy next? Most stores sent them home with the most expensive one.
Nadia Roy, who had spent ten years buying stock for a big electronics chain, joined him to build a different kind of shop: a smaller range, honest advice, and the same people answering the phone before and after you buy.
That is still how we work. We stock devices we would recommend to friends, we set them up when you want us to, and our workshop is there when something goes wrong.
The Haptic promise
Every device we sell, full price or on offer, comes with the same promise: 30 days to return it for any reason, and a 2-year warranty handled by our own workshop instead of a call center.
Milestones
From a repair counter to a full shop floor. Scroll the timeline.
Values
If the cheaper model does the job, we will say so. A customer who comes back is worth more than one big sale.
We would rather stock three great laptops than thirty confusing ones.
No spec-sheet jargon in our advice, our emails or our receipts.
A sale is not finished when the box leaves. It is finished when the device works for you.
Fixing a device is often better for you, and for the planet, than replacing it.
Every return and repair teaches us something we pass on to the next customer.
Team
A few of the 24 people who choose the stock, answer your questions and fix what breaks. When you message us, one of them replies.
Co-founder, workshop
Co-founder, buying
Product specialist, laptops
Workshop lead
Wearables specialist
Trade-in lead
Customer care
Delivery and dispatch
By the numbers
For business
From five laptops for a new office to phones for a whole sales team, we handle the ordering, the setup and the support.
Volume pricing on phones, laptops and accessories, with one invoice for the lot.
Devices arrive charged, updated and set up, so your team can start on day one.
Turn retired company devices into credit, with every one wiped securely.
Next delivery
Order by 4 p.m. for next-day delivery, or collect it from the store, usually ready within two hours. Questions first? A person replies the same day.
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